Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable.
Please send your order back to:
Antonia Albert Collection
Po Box 48, Camden, NSW, 2570, Australia
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
If you have an issue with your product or delivery, please contact us immediately to discuss your options at firstname.lastname@example.org
If getting in touch about a return, please provide the order number along with your email address and phone number for fastest service.
Q. How long will it take to receive a credit for my returned items?
A. Once received, return packages are processed within thirty (30) days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact your issuing bank for details.
Q. I ordered/received the wrong product, should I return it?
A. If your online order is not as expected, please contact us at email@example.com for assistance. Please provide the order number along with your email address and phone number for fastest service.
Q. My item arrived damaged. What should I do?
A. If you received damaged merchandise, please retain the original packaging and all contents, and contact us at firstname.lastname@example.org as soon as possible for assistance.
Please provide the order number along with your email address and phone number for fastest service.